📌 Update [27 June 2025]: Timelines Clarified Following Government Guidance Since this blog was first published on 24 June to coincide with the start of #Housing25, the government has released formal regulations and clarified the legal response times under Awaab’s Law (on 25 June 2025). While the original blog content
Intro: The AI conversation is moving fast, but some shifts are too important to ignore. One of them is the rise of Agentic AI. If you're a housing professional working in operations, compliance, finance, or frontline services, understanding this development could soon be as essential as knowing your
AI-driven design is no longer a futuristic concept—it's actively reshaping how homes are conceived, planned, and delivered in the UK. For social housing development and regeneration teams, this technology promises faster delivery, cost savings, and more data-driven decisions, but also raises important questions about the future of
What Is Sentiment Analysis? Sentiment analysis — also known as opinion mining — is a process that uses artificial intelligence (AI) and natural language processing (NLP) to determine the emotional tone behind a piece of text. It identifies whether a message is positive, negative, or neutral. It can be applied to emails,
AI has arrived—but in many corners of the social housing sector, the response is muted, cautious, or even quietly resistant. While technology providers showcase generative tools, predictive scheduling, and chatbot-driven self-service, many housing professionals are still asking, “What does AI actually mean for us?” The truth is, introducing AI
The social housing sector is entering a new era of regulation, with artificial intelligence (AI) set to play a pivotal role in how providers meet—and prove—compliance. As the regulatory landscape tightens, particularly with the introduction of the Social Housing (Regulation) Act and Awaab’s Law, housing professionals must
Artificial intelligence is rapidly changing the landscape of social housing, and nowhere is its impact more tangible than in the field of maintenance. With increasing pressure to deliver more with less, housing providers are turning to AI-driven solutions to streamline operations, reduce costs, and deliver better outcomes for residents. Here
Common Sense AI
AI can sound expensive—but getting started doesn’t have to cost the earth. In fact, some of the most useful applications of AI in social housing are free, low-risk, and quick to try. 💡 1. Use ChatGPT to Draft Letters and Reports Instead of starting from scratch, ask ChatGPT to
Common Sense AI
AI can be incredibly helpful—but what happens when it makes a mistake? Who’s responsible if a tenant receives the wrong letter, or a repairs appointment is missed because of a system error? ⚠️ The Myth of 'Blame the Machine' It’s tempting to treat AI as a
AI in Social Housing: The Latest News, Insights, and Innovations shaping our sector
One of the biggest myths about AI is that you need a full IT department or big budget to get started. But there are plenty of practical tools you can use right now—on your own—with no code, no install, and no faff. 🧰 Handy AI Tools for Housing Professionals
Repairs services are under constant pressure—high demand, tight budgets, and not enough operatives. So when people talk about using AI to help, it’s worth asking: does it actually make things easier, or just more complicated? 🔍 Where AI Could Help in Repairs Here’s where AI is starting to
Let’s be honest—most people groan when they hear 'chatbot'. We’ve all had frustrating experiences with unhelpful scripts and dead ends. But modern chatbots are improving fast—and in the right context, they can genuinely add value. 🤖 What Is a Chatbot, Really? A chatbot is a
We like to think of AI as neutral—after all, it’s just code, right? But the truth is, AI can reflect the same biases found in the data it’s trained on. And in a sector like social housing, that matters. ⚖️ What Is AI Bias? AI bias happens when
If you've tried using ChatGPT or any other AI tool, you've already used a prompt. A prompt is simply the question or instruction you give the AI to get a response. 🧠 Why Prompts Matter AI doesn’t ‘think’ like a person. It responds based on how
If you’ve heard the term NLP and thought it sounded like some kind of management training—you’re not alone. In the world of AI, NLP stands for Natural Language Processing. It’s what helps machines understand human language. 🧠 What Is Natural Language Processing? NLP is the technology behind
The term 'generative AI' gets thrown around a lot—but what does it actually mean? At its core, generative AI is just a clever system that can produce something new, based on patterns it's seen before. 🧠 What Does Generative Mean? 'Generative' simply means the
AI can sound intimidating—like it belongs in a Silicon Valley lab, not in a housing office in Leeds or Glasgow. But here’s the thing: if you’ve ever used Google, spoken to Alexa, or watched Netflix, you’ve already been using Artificial Intelligence. So let’s break it
