Trade Supervisor
Role profile builder — social housing maintenance · socialhousing.ai
How to use this tool
This tool is not a replacement for professional HR or legal advice, nor should it be taken as a definitive standard. It reflects our view — based on our operational experience in social housing maintenance — of what a well-constructed role profile for this role should cover at a task level. The aim is to help ensure that the fundamentals are in place and that nothing critical is missing, particularly for organisations building or reviewing roles for the first time. Use it as a prompt, a checklist and a starting point. The 10% you add yourself is what makes it yours.
What the postholder is joining — optional but recommended
Be honest about your current operating environment. If you have a backlog, are going through change, or this is a recovery role, say so. The right candidate will find it attractive — and managing expectations at recruitment prevents early attrition.
Trade Supervisor
Complete the fields above to personalise this role profile
Role purpose — click to edit
Click any responsibility, person spec item or note to edit the wording for your organisation
Key responsibilities
Select responsibilities from the panel on the left to build the role profile.
Organisation-specific responsibilities
Use the section below to add responsibilities specific to your organisation.
Person specification — essential
Relevant trade qualification (NVQ Level 3 or equivalent) in a core maintenance trade
Proven experience supervising operatives in a social housing or similar maintenance environment — with evidence of managing performance, productivity and quality, not just overseeing workloads
Demonstrated ability to manage individual performance — including having difficult conversations, challenging underperformance and addressing conduct issues directly and consistently
Experience of managing operative productivity, job completion rates and first-time fix performance at team and individual level
Strong diagnostic and problem-solving skills — able to support operatives in identifying root cause, reducing repeat visits and improving right-first-time outcomes
Sound understanding of health and safety legislation as it applies to maintenance operations
Ability to read and interpret job schedules, SOR schedules and technical specifications
Experience using mobile or digital works management systems — in today's operating environment this is a core competency, not optional
Ability to manage customer interactions professionally in occupied homes — including access issues, vulnerable tenants and complaint escalation
Full driving licence
Person specification — desirable
IOSH Managing Safely or equivalent health and safety qualification
Experience working with tenant satisfaction measures, complaint handling and customer-facing performance data
Familiarity with KPI reporting, service performance monitoring and presenting data to operational managers
Awareness of Awaab's Law obligations and the implications for maintenance service delivery
Built by Mike Wilson & Chris McKellar · socialhousing.ai · No data is captured or stored